FAQ

FAQ – Frequently Asked Questions at Muscle Pro Supplements

How do I shop online with Muscle Pro Supplements?

Shopping is easy and help and advice is always available either on the phone or via email. You can browse our website via shop, brand or categories. Once you have made your choice simply add the items in your basket and move onto the shopping cart this will take you to checkout where you enter your details and place you order.

How do I register an account?

It’s Easy; find the products you require and click add to basket. Click on View cart / Checkout, this will lead you to the shopping cart. Once you have entered your personal details you will be required to enter a user name of your choice and a password. This can be used later to check your order history or shipping status. For future purchases you will be able to simply log in and pay for your order swiftly without entering your details again.

What do you do with my personal details?

At Muscle Pro Supplements we endeavour to keep your personal details completely private and secure. We do not work with any other third party or give out your details to any other companies. We do however file your e-mail for future e-mail campaigns and newsletters which can be opted out of at any time upon request.

Is it secure to order online?

It is 100% safe to shop with muscleprosupplements.co.uk. Once you’ve chosen your products and entered your details you are passed on to a secure server page to enter payment details. These details are immediately encrypted and processed. We do not manually process card details through a terminal or store card details on a server. We believe our system to be of the very latest method to date.

How long will my order take to arrive?

This will depend on the location and the delivery option that you select. 95% of our orders will be delivered within 2 days unless you pay for next day delivery at £5.99 excluding international orders. International orders will vary depending on the location, please see our Delivery & Returns page for further info.

How do i track my order?

You can track your order using the tracking details provided by us.

Who do I contact if I have an issue with my order?

If you need to speak to us about your order for any reason, you can get in touch with us at info@muscleprosupplements.co.uk, with your order number, and as much detail as possible and we will deal with your enquiry as soon as possible.

What payment methods do you accept?

We accept all major Debit and Credit Cards via Stripe, Paypal and Worldpay.

All credit and debit card holders are subject to validation and authorisation by both Muscle Pro Supplements and the card issuer, to maintain security and prevent fraud.